Start with the issue below. Never include IPTV credentials or full playlist URLs in a support message.
Visit the transfer portal to move your licence. If you need support, include your new public Device ID and receipt email or order number. We verify ownership before transferring. Never email your licence key or verification code.
Include device model, Android/Fire OS version, MarsTV version and the exact error. Redact usernames, passwords and URL query strings.
Tell us the installed version and error. Do not uninstall a paid installation before confirming that your licence can be restored.
Target response: within 2 business days.